2. Ask about accessibility during sign-ups.
You have planned an extensive tour with exotic stops; however, you discover at the tour start that a guest has arrived with a wheelchair.
What’s better than an on-the-spot plan change?
A prepared plan!
If you have people signing up for your tour through your website, phone or even a google form, make sure you have a clear option where people can list their accessibility levels. Not only is this going to help you plan a better trip, but it will also seal your 5 stars on that review because you didn’t leave the individual behind!
Also, a word of caution, be careful and mindful of how you ask.
The question should not give them a vibe that they will be left behind if they disclose their issues.
An excellent place to begin is to have a text box with the question, “Please mention if you have accessibility issues. We want to know this to make sure we give you the best experience on tour”.